Information Technology Field Technician

Company: National Society of Professional Surveyors
Location: Boston
Posted on: February 4, 2025

Job Description:

Position: Field Support Tech-TDRLocation: On-site, Boston, MADuration: 9-month contractStart: February 24thAs a TDR Field Technician, you will be responsible for working on-site with your field support team to upgrade our clients' IT Infrastructure in preparation for their Epic system Go-Live. The Field Support teams will be responsible for: PC & Printer refreshes, Environment Device Mapping, Running Epic Application Test Scripts, Interacting with Clinical & IT staff, and Troubleshooting Ad-hoc IT support issues.For the duration of the project, you will report up to Medasource Project Managers, Team Leads and our Clients Leadership team.Minimum Qualifications:--- 4+ years of IT Desktop support or Field Technician experience--- Ability to provide outstanding customer service in a fast-paced healthcare environment--- Experience with PC set up or relocation, PC refreshes, or deploying new IT equipment - all facets of desktop deployment--- Knowledge of Windows operating systems and standard networking protocols (including TCP/IP and Ethernet)--- Must have reliable transportation and be able to travel to hospitals, clinics, and outpatient facilities in greater Boston area (mileage expenses will be reimbursed)--- Must be flexible to work overtime hours as needed throughout projects--- Prior Epic/EMR or Healthcare experience is preferredResponsibilities:--- Provide excellent on-site customer service and support to all end-users--- Work closely with project management and Epic application teams to understand Field Service support needs - complete desktop deployment--- Travel to site-specific hospitals and clinics to support the device mapping, hardware refresh, and Epic "TDR" script testing to ensure correct application installation--- Troubleshoot and support clinical, business, and IT staff on Ad-Hoc basisSchedule:--- Expected work schedule is Monday-Friday 8-5, 45 hour work weeks--- Candidates will need to be flexible around weekend hours--- Travel will be necessary to support hospitals and clinics in the Greater Boston Area
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Keywords: National Society of Professional Surveyors, Marthas Vineyard , Information Technology Field Technician, Professions , Boston, Massachusetts