Passenger Service Supervisor Aer Lingus
Company: Swissport International AG
Location: Boston
Posted on: November 8, 2024
Job Description:
OverviewAre you ready to take flight in a dynamic and fast-paced
aviation industry? As a global leader in aviation services,
Swissport provides Ground Handling, Cargo Handling, and Passenger
Services to over 300 million passengers annually. Our mission is
simple - "To provide the aviation industry with consistent and
tailor-made solutions around the globe, for a better customer
experience."We believe that our people are what differentiates us
from our competition. At Swissport, we are driven by our core
values of Show You Care, Do the Right Things and Win as a Team, and
we are currently seeking dedicated individuals, who align with
these values, to join our team at various locations across the
globe.Job summaryPassenger Service Supervisor leads, motivates,
engages and inspires all staff to ensure the delivery of great
customer experiences in line with Swissport procedures, policies
and brand values.Full-time employees are offered a range of health
and wellness benefits as well as 401(k) with company match paid
vacation time, sick time, and company paid holidays.Your
activities
- Lead by example in order to ensure we deliver consistently
great customer experiences at every touchpoint.
- Ensure available resources are used to the optimum level
(monitor and control overtime payments).
- Support and identify training needs and where required train,
coach and mentor the Team.
- Create and maintain a progressive, open feedback culture by
managing the performance of employees.
- Resolve all customer service challenges in a timely manner and
assist in negotiations with new customers.
- Strict implementation of Passenger Service budget.
- Ensure compliance with all SOPs and policies in order to meet
or exceed regulatory standards and deliver the desired customer
service experience.
- Ensure all safety and security processes and procedures are
complied with at all times.
- Manage and contribute towards change within the operational
environment and maintain commercial awareness in identifying new
business opportunities.
- Any other duties that may be required.Your profile
- High School diploma or GED equivalent.
- Passionate about customer service and must have relevant work
experience.
- Leadership and people management skills.
- A proven ability to problem solving and decision-making
experience.
- Planning and organizing skills.
- Excellent communication skills (written and verbal) in country
specific language.
- Commitment to continuous improvement.
- Computer literate (Office Word, Excel, PowerPoint).
- A good understanding of all regulatory and recommended
procedures that relate to the airport environment.What we offer
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insuranceAt Swissport, we believe in diversity, equal
opportunity, and the power of our values to drive our success. We
are committed to providing a workplace that fosters inclusion and
where all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
veteran status.Visit our website at to learn more about Life at
Swissport.Join Swissport today and be part of a team that connects
the world of aviation!
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Keywords: Swissport International AG, Marthas Vineyard , Passenger Service Supervisor Aer Lingus, Other , Boston, Massachusetts
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