Field Application Specialist & Field Service Engineer

Company: Dispendix GmbH
Location: Boston
Posted on: October 31, 2024

Job Description:

Who we areDISPENDIX is a dynamic deep-tech company with products that enable scientists and researchers around the world to make new discoveries in areas such as drug discovery, diagnostics and personalized medicine. Our passion drives us to develop high-tech premium liquid handling instruments for laboratory automation in the life science industry. In 2018, DISPENDIX became part of BICO Group.BICO is the leading bio convergence company in the world, equipping hundreds of laboratories and thousands of scientists with cutting-edge life science technologies. By combining different technologies, such as robotics, artificial intelligence, computer science, and 3D bioprinting with biology, BICO enables customers to improve people's health and lives for the better.Our vision is: Create the Future of Health.We are looking for a Field Application Specialist & Field Service Engineer based in the greater Boston Area to support our rapidly growing global applications team with meaningful content and materials for our innovative liquid handling portfolio. We promise that you will get an experience of a lifetime working with some of the most brilliant minds at a company that invests aggressively in high-caliber resources and product development.Responsibilities

• Responsible for entire customer success continuum including installation, training, applications development, and service support
• Understand customer application requirements and translate to high-quality pre-sales support, as well as installation and training sessions to facilitate customer onboarding
• Develop applications with customers and ensure customer success in the context of our target markets (e.g. genomics and drug discovery)
• Document and manage applications and service caseload in salesforce platform including site visit, installation, and application reports
• Technical service, maintenance and repairs of our liquid handling equipment
• Work closely with key stakeholders in the company to drive customer satisfaction, communicate challenges, and share customer success stories
• Responsible for main specific customer accounts, and are expected to be autonomous; however, you will be part of a growing team of people focused on the US market, while working in close collaboration with the management, scientists, and sales team at the companyQualifications
  • Bachelors degree in Biology, Engineering or related field
  • Technical expertise working in the laboratory in the biotech field
  • Knowledge of drug discovery and genomics workflows is strongly preferred
  • Experience with liquid handling is strongly preferred
  • Experience developing automated methods on liquid handlers, especially liquid class development preferred
  • Proficiency in Salesforce preferred
  • Proficiency in Microsoft Office Suite
  • Proficiency in English
  • 60-80% travel required (Eastern part of the US)What we offerJoining DISPENDIX means being part of something big and shaping the future of medicine. We are a fast-growing life sciences company with award winning products and a fun, cool team that is friendly and supportive.
    • Health Care: The health of our employees is important to us. It is possible to participate Medical, Dental or Vision plans offered by our insurance partner as well as in Life, Disability and Voluntary plans. There is also an option to create a health savings account.
    • 401K: The future of our employees is also important to us. That is why we offer 401K plans with a match up to 6%.
    • Agile start-up culture: being a dynamic and international company and still benefit from a flat organizational structure. We work agile (SCRUM) in cross functional teams that is very progressive.
    • Freedom: There is a lot of opportunity to get involved in new projects and have an impact. There is a level of freedom to take ownership and responsibility and work on projects you enjoy.
    • Flexible working: We focus on results not working hours, we want our employees to be as productive and happy as possible. Depending on the position and tasks also mobile working is possible.
    • Team building: Teamwork is a top priority for us! We are open-minded, help each other and enjoy organizing team events.
    • A chance to make a difference: We are in the life sciences industry and our work is an excellent way to contribute to the development of new drugs and treatments that will be used to help hundreds of thousands of people worldwide.Do you want to become part of our success story? Then apply online via our job portal. Please note that for Data Privacy compliance we are not able to accept any e-mail applications!At BICO, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. We are an equal opportunity workplace and will always pride ourselves on being a collaborative environment.
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Keywords: Dispendix GmbH, Marthas Vineyard , Field Application Specialist & Field Service Engineer, IT / Software / Systems , Boston, Massachusetts