Information Technology Specialist (Internet)

Company: Internal Revenue Service
Location: Lowell
Posted on: October 20, 2024

Job Description:

Duties

WHAT IS THE SMALL BUSINESS/SELF-EMPLOYED (SBSE)DIVISION?

A description of the business units can be found at:



Vacancies will be filled in the following specialty areas:

SB/SE Operations Support, Technology Solutions



The following are the duties of this position at the full working level.



The work of this position requires ensuring the integration of IT programs and services; developing solutions to integration/interoperability issues; designing, developing, and managing IT security systems that meet current and future business requirements, and applying or extending, enhancing or optimizing the existing architecture; managing assigned projects; communicating complex technical requirements to non-technical personnel and preparing and presenting briefings to senior management officials on complex/controversial issues. Such work assignments including IT Internet projects from design to support; evaluating the effectiveness of installed systems and services; and providing advice on and devising solutions to a wide range of IT issues. Specific assignments include work such as the following:

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• Leading the development of IRS Internet policies.
  
• Identifying policy needs and priorities.
  
• Establishing policy development agenda.
  
• Preparing and implementing metrics for measuring policy effectiveness.
  
• Formulating a vision for future applications of Internet services to meet IRS missions.
  
• Developing business plans to align Internet services with business requirements.
  
  
  
  
  Requirements
  Conditions of Employment
  
  
  
  
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  • Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240))
    
    
    
    
    
    
    
    
    Qualifications
    
    Federal experience is not required. The experience may have been gained in the public sector, private sector or One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
    
    
    
    You must meet the following requirements by the closing date of this announcement:
    
    
    
    SPECIALIZED EXPERIENCE You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service:This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral and Written Communication and 4) Problem Solving.Specialized experience for this position includes: Experience that demonstrates accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled.This knowledge is generally demonstrated through assignments that required the ability to analyze a number of alternative approaches in the process of advising management concerning major aspects of IT system design. This would include defining what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project.In addition to the above you must meet the requirements below:You must have previous experience in full stack web application development. Highly experienced with C#, ASP.NET (Webforms & MVC), and SOAP web services. Experience with Microsoft SQL to create/maintain Stored Procedures, Tables, Views, Indexes, and Relationships. Proficient with JavaScript (JS) (including JS libraries such as jQuery and JS Frameworks such as Angular) and CSS (including CSS frameworks such as Bootstrap). Experience with JAVA and Linus in the development of applications. At this level you must have experience developing IT project plans, providing technical guidance to team members, serving as liaison between customers, vendors and IT management throughout a development lifecycle process; Experience planning and implementing process improvement methods and concepts to improve the quality of software products; Experience working both independently and in a team environment to analyze and identify system issues, develop recommendations and test solutions; Experience documenting design and development using tools such as flowcharts, structure charts, matrixes, and other artifacts used as part of application lifecycle management.
    
    
    
    For more information on qualifications please refer to .
    
    
    
    Education
    
    For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
    
    
    
    A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to .
    
    
    
    FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click (Section 3, Explanation of Terms) or for Foreign Education Credentialing instructions.
    
    
    
    Additional information
    
    
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    • Subject to a 1-year probationary period (unless already completed). Note: Current Federal employees may be required to serve a new probationary period (5 CFR 315.802(b)).
      
    • Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
      
      
    • We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
      
      
    • This is a bargaining unit position.
      
    • Tour of Duty: Day Shift - Start and stop times between 6:00 a.m. and 6:00 p.m.
      
    • Alternative work schedule, staggered work hours or telework may be available.
      
    • In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
      
    • Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.
      
    • Relocation expenses - No
      
    • Obtain and use a Government-issued charge card for business-related travel.
      
    • If this position is designated as hard to fill and you were referred by an IRS employee, the employee may be eligible to receive a bonus for referring you under The Employee Referral Bonus Program (ERBP), recruiting strategy.
      
      Though many locations may be listed, you will be limited to a maximum of 6 location choices. Please consider each location carefully when applying. If you are selected for a position at one of your location selections, that location will become your official post of duty.
      
      
      
      For more information regarding Union Representation click
      
      
      
      
      
      
      
      
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      Benefits
      
      
      
      A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .
      
      
      
      
      
      
      Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
      
      
      
      
      
      
      
      Required Documents
      
      
      The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.
      
      
      
      
    • Online Application - Questionnaire
      
    • Education - See Education Section above
      
    • Registration/License (if applicable) - active, current registration/license
      
      
      
      
    • High School Diploma (or equivalent) - If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education.
      
      Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).
      
      
      
      
      How to Apply
      
      The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 10/18/2024 and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 10/18/2024.
      
      
      
      To preview the Application Questionnaire, please click the following link:
      
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      • To begin the application process, click the "Apply Online" button.
        
      • You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need was not imported from USAJOBS, you may upload it directly into this application. To protect your privacy, we suggest you first remove your SSN).
        
      • To complete, you must click the "Submit Application" button prior to 11:59 PM (ET) on 10/18/2024.
        
        To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.
        
        
        
        To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: . All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: .
        
        Are you unsure how to write your federal resume? We are here to help. The Treasury Recruitment Service regularly offers Writing Your Federal Resume training sessions, and other career-related information sessions, to assist you in your career search journey. To register for a session, to go to our Career Information Sessions webpage.
        
        
        
        Agency contact information
        
        
        (ERC) Employee Resource Center
        
        
        
        
        Phone
        
        
        
        Website
        
        
        
        
        
        Address
        
        
        SBSE OPS - Operations Support
        
        1111 Constitution Ave NW
        
        Washington, DC 20224
        
        US
        
        
        
        
        
        
        
        
        Next steps
        
        
        Treasury believes in a working environment that supports inclusion; to review reasonable accommodation policies and procedures please visit . We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process.
        
        
        
        Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. You may check the status of your application for this position at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status." For a more detailed update of your application status, you may click on "more information." Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.
        
        
        
        Fair & Transparent
        
        The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        

Keywords: Internal Revenue Service, Marthas Vineyard , Information Technology Specialist (Internet), IT / Software / Systems , Lowell, Massachusetts