Area Service Manager

Company: Morgan Services
Location: Boston
Posted on: November 4, 2024

Job Description:

MORGAN SERVICES IS GROWING IN THE BOSTON AREA
Morgan Services is immediately hiring an experienced Area Service Manager to join the Boston Team
The Area Service Manager is the principal service executive of the area, responsible for generating and growing revenue/profit within our customer accounts. The Area Service Manager is responsible for creation and implementation of the Area service plan & making necessary recommendations to the General Manager and management team, as well as working to position Morgan as the value leader in the market segments in which we compete.
Duties and responsibilities include but are not limited to:

• 
  
• Meet with key customers, assess current service levels, identify emerging and/or unmet needs, & implementing service improvements.
  
• Retain target customer base through relationship building & renewing contracts.
  
• Achieve Service department goals in budget, customer retention, revenue/profit growth, & material control.
  
• Along with the Area Management team, develop area pricing & contract terms strategy for each market segment.
  
• Recruit, hire, & train all service members regularly on service responsibilities, revenue growth, product knowledge, negotiation, industry knowledge/ competitive trends, pricing, & profitability.
  
• Responsible for service administration, including systems adherence, compensation, & reports.
  
• Protect company resources including members, material, & fleet resources by following all Morgan policies.
  
• Be a leader in executing strategies to achieve new company initiatives.
  
• Conduct regular performance reviews/"get-togethers".
  
• Complete all paperwork properly & accurately for each customer & Service Department at daily check-in.
  
  Area Service Manager Benefits:
  
  • 
    
  • Competitive salary ($80-85K/yr.)
    
  • Great Work/Life Balance (Typically Monday through Friday Scheduling)
    
  • Gated on-site parking available
    
  • Healthcare: Medical, Dental & Life Insurance
    
  • Long Term disability
    
  • 401(k) plan with company match
    
  • 401(k) company contribution of 3% on top of match
    
  • Paid vacation, sick & holidays
    
  • Profit sharing program
    
  • Upward Mobility w/ Immediate Step-Up potential
    
  • National training program
    
  • AND MORE
    
    Area Service Manager Qualifications:
    
    • 
      
    • Must have High School Diploma/GED
      
    • College Degree a plus but not required
      
    • Must be 21+ yrs. of age w/ valid driver's license & clean driving record
      
    • Must have 3+ yrs. of strong leadership & management experience (inspiring, & motivating large service teams of Managers, Supervisors, & Route Service Representatives)
      
    • Must be comfortable with face-to-face communication w/ ability to build rapport with customers
      
    • Must have strong verbal & written communication & negotiation skills
      
    • Must have ability to personally drive & train team members to drive a box truck/step van to & from client sites
      
    • Must have ability to meet requirements of this physically demanding role(including lifting/carrying 35-40 lbs.)
      
    • Must be able/willing to pass a background check & drug screening (hair)
      
      Morgan Services is a family-owned textile company with locations across the country. As an industry leader we specialize in linen & uniform rental services. For more than 135 years we have been "Delivering the Difference" and continue to meet our customers' needs in the hospitality and healthcare markets.
      Join the Morgan Family Today

Keywords: Morgan Services, Marthas Vineyard , Area Service Manager, Hospitality & Tourism , Boston, Massachusetts