Medical Assistant

Company: One Medical
Location: Boston
Posted on: November 1, 2024

Job Description:

We're on a mission to transform healthcare, making quality care more affordable, accessible and enjoyable. Improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. As a One Medical Medical Assistant (Float) (known internally as a Flex Medical Member Support Specialist/Lab Service Specialist), you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey. You will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience.

Key Responsibilities:

--- Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics
--- Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
--- Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
--- Dispensary responsibilities include verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging and labeling prescriptions for patient pick-up
--- Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
--- Use impeccable C-I-CARE in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
--- All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
--- Assist our senior patients by performing other administrative tasks such as answering phone calls, sending faxes, and coordinating transportation for patients
--- Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.
--- Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
--- Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

Requirements:

--- At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
--- A High School Diploma or equivalent
--- Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
--- Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
--- A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
--- A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
--- Phlebotomy experience and/or certification preferred
--- Experience with extended scope care including but not limited to non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred

Keywords: One Medical, Marthas Vineyard , Medical Assistant, Healthcare , Boston, Massachusetts